Howdily Doodily!

Mystery Date! Custom made enamel lapel pins. Now you can really look just like him! Only at Poindexter Pins

Poindexter Pins

Help

We want your shopping experience to be just like your date with Captain of the football team. He's a dreamboat! I'm sure you have questions, keep reading to learn more about purchasing, shipping and returns.

Purchasing

We accept both PayPal and Credit/Debit Cards (MasterCard, Visa and American Express). We charge amounts in Australian Dollars, when we charge your card the purchase price may fluctuate slightly due to exchange rates. You may also be charged fees for foreign conversion by your financial institution.

If you are having issues processing payment: 

  1. Check you have entered the card details correctly, ensure you enter your CCV number from the front of your American Express or the back of your Visa or MasterCard.
  2. Ensure your card is activated and you have both sufficient available credit and daily credit limit, if you're unsure check with your card issuer.

Shipping

Shipping is estimated at checkout, you can calculate shipping for your order by entering your address in checkout prior to making payment. We invite you to do this. We ship orders weekly, we will ship your order within 2-5 business days after you place your order. We ship using Australia Post. Sometimes orders can be delayed, especially throughout the customs clearing process, please contact us if you have concerns your order is late. International orders can take up to 15 days to be delivered.

Australian Destinations

Typical delivery in 3-6 business days for metro areas after dispatch, longer for rural areas. Australia Post allows us to ship to PO Boxes and Postal Lockers.

International Destinations

  • New Zealand delivery in 3-5 business days after dispatch.
  • Hong Kong, Singapore and France delivery in 3-5 business days after dispatch.
  • United Kingdom delivery in 3-6 business days after dispatch.
  • United States delivery in 7-9 business days after dispatch.
  • Canada delivery in 7-11 business days after dispatch.
  • Rest of the world delivery in 7-12+ business days after dispatch.

Ordering Process

After placing your order, we will send you an order acknowledgement email which details items ordered, billing and shipping details. If your shipping information is incorrect on this email, please contact us via email, immediately with correct information.

Returns

We do not offer change of mind returns or exchanges, please choose wisely. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. We reserve the right to not offer a refund or an exchange coupon.